Alfie Munoz — Cloud & AI

Alfie Munoz Professional Experience Transformation Manager, Accenture Technology December 2022 – Present Lead enterprise IT transformation initiatives specialized around cloud technologies Manage teams for both Change-the-Business and Run-the-Business efforts Mentor analysts on the core operations of IT infrastructure, IT service management, and cloud components Guide clients on IT modernization efforts including new technology adoption, architecture pattern designs, cloud migration projects, and opportunities to leverage cloud native services Review existing architectures in use for business applications and infrastructure platforms for optimal resiliency Leverage and implement agentic and generative AI solutions Consultant, Accenture Technology January 2020 – December 2022 Publicly traded professional services company Migrate enterprise clients to the public and private cloud Architect target state for migrating applications, design templates for planning and cutover, sequence applications into migration waves, and orchestrate final execution activities using infrastructure as code Advise on best practice implementation strategies of modern cloud technologies Collaborate with clients on the journey to the cloud to ensure migration success and operational handover Enable infrastructure capacity management including planning, monitoring, and execution Drive infrastructure security initiatives involving technical debt reduction, post critical failure recovery, complex vulnerability remediation, and general best practice adoption Augment operations teams to support modernization projects and new technology initiatives with hands on keyboard level support System Administrator, Radian Guaranty November 2017 – December 2019 Publicly traded mortgage insurance company Lead team on server build, QA, and improvement processes Build physical and virtual servers for the business Respond to P1 incidents with around the clock support Engage with vendor support for issue escalation Troubleshoot system issues at the hardware, operating system, and application levels Document and communicate procedures for process standardization Automate processes with programming and scripting languages, configuration management, and orchestration tools Collaborate with team members and other infrastructure teams for complex issue resolution Provide monitoring requirements and instructions for Service Desk and Network Operations Center Support development teams with managed compute infrastructure Manage utility scripts, playbooks, and code with version control system Design server hardware solutions to meet business needs Infrastructure Administrator, Radian Guaranty December 2015 – November 2017 Publicly traded mortgage insurance company Work with other system administrators in the Network Operations Center to oversee performance, integrity, and availability of IT infrastructure for the enterprise Monitor IT infrastructure for the entire enterprise, including: applications, facilities, network, servers, applications, and security Coordinate with system teams to develop and implement monitoring policies for enterprise IT infrastructure Maintain SLA’s and other metrics for system uptime and availability Conduct root cause analysis for incidents to determine how to improve system availability going forward Assist with change management with regards to IT Infrastructure and Information Systems Control a vast array of monitoring software designed for an enterprise environment Facilitate response efforts for priority incidents involving an enterprise-wide impact Automate manual monitoring tasks where possible through scripting and other tools Create and communicate standard operating procedures using documented standards for use with both onshore and offshore teams Extract monitoring metrics from datasets using SQL, Excel, and data visualization tools System Administrator/IT Helpdesk, PESystems Dayton, Independent Consultant February 2012 – December 2015 Branch office of a government contractor that supports Wright Patterson Air Force Base Command a wide array of technology for a 15-person office Including: Printers, PCs, Servers, Monitors, and scanners Coordinated and executed an email account migration to a hosted Microsoft Exchange solution Administrate an OpenVPN Access Server for out of office network and file access Oversee the office's PC and server hardware Coordinated the purchase and migration of the entire office to an IP based phone system Organized and executed the transition to an enterprise level fiber-based internet connection Installed and terminated Cat 5E cable from central patch panel to multiple offices Coordinated and executed a transition to Windows Server 2012 including in house hardware assembly and software installation Maintain the Microsoft based server including backups, network shares, remote access, and group policy Manage IT related ISO documentation to comply with ISO9001 certification Certifications AWS Certified Solutions Architect – Professional December 2023 January 2021 AWS Certified Developer – Associate May 2024 Microsoft Azure Administrator February 2022 Microsoft Azure Fundamentals November 2020 GCP – Associate Cloud Engineer October 2022 Education Bachelor of Science in Business, Management Information Systems December 2015 Raj Soin College of Business, Wright State University, Dayton, Ohio GPA: 3.6/4.0